Customer Service

Good customer service can boost customer retention and build your brand’s reputation.

 

What is a Customer Service Assistant?

 

A Customer Service Assistant is the initial point of contact between a business and its customers.

 

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Tasks that we provide:

• Handling all incoming customer queries and questions

• Providing the appropriate service and information or referring clients to another department 

• Referring problematic issues that they cannot solve to management 

• Resolving customer complaints and issuing refunds as needed 

• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information 

• Providing quotations and checking product availability 

• Handling payment transactions 

• Adhering to a company’s policies and procedures at all times when assisting customers